In the world of electronics, we often hear – ‘It cannot be repaired, these components need a direct replacement’ in the context of a motherboard or a supplementary PCB card for say a washing machine that has broken down.

Providing patient care is a balancing act. The pandemic has underscored it even further. On one hand, the care needs have gone up while on the other, the patients are facing financial hardship because of uncertain economic environment. Healthcare providers, whether clinics or hospitals, are faced with a major challenge to maintain a healthy cash flow. They need to pay the office rent, staff and other suppliers on time while minimizing the monthly credit requirement.

Did I read this right? Billions invested in digital healthcare and yet we do not see the results? While the above study refers to UK’s NHS, I suspect that a lot of CIOs face this exact same question during their planning cycle. How did my investments in the fancy new digital tool go? What did it do? How much did we save?