The field of medicine is rapidly changing, with new technologies like Artificial Intelligence (AI) tools being used more extensively. From assisting during surgeries to streamlining back-office workflows, there are countless opportunities where AI can be deployed to enhance patient experience and elevate overall care. According to a recent report, 59% of respondents believe AI to have the highest impact on the quality and outcomes of care today.
As the pandemic and increasing patient demands have brought greater challenges to healthcare workers, AI is emerging as a transformative solution in improving healthcare delivery. Here’s a look at how AI is helping healthcare organizations enhance patient satisfaction:
Manage Administrative Activities
Ease Virtual Healthcare
Aid in Diagnosis and Clinical Decision-Making
Automate Pharmaceutical Tasks
Enhance Financial Interactions
Financial interactions account for a significant part of the patient experience, and improving this can significantly impact the overall patient experience. AI tools can be used to analyze historical process data such as medical bills, claims, etc., and help to improve resource specialization and operational efficiencies. Payers are now increasingly adopting AI to detect anomalies, claim fraud, and even predict potential claim denials.
Improve Patient Sentiment Analysis
Many healthcare organizations are using a patient satisfaction survey to measure and improve overall experiences. A positive patient experience is key to improving business outcomes and maintaining a healthy relationship with patients. Sentiment analysis, also known as opinion mining, identifies patients’ emotions, mindsets, and opinions of their experience using the patient’s feedback. This helps providers and payers to identify their strengths, weaknesses and, in turn, enhance the overall patient experience. NLP and ML algorithms can help assign emotions to comments from surveys. For instance, ‘the discharge process took a long time will be dark red which signals the patient’s emotion as angry, whereas ‘the doctor was helpful’ will be green which indicates the patient’s emotion as happy. This data, measured and analyzed over time, can also help improve processes.
AI/ML is evolving and solving more and more problems within the healthcare industry. With the increasing development and deployment of the technology, AI will have a lasting impact on improving the patient and provider relationships, streamlining processes, reducing time and effort, and improving the overall patient experience.