How Artificial Intelligence and smart RPA are changing the provider’s back office
The primary goal of every healthcare provider is to deliver the best clinical outcome for their patients. But most often, the patient doesn’t remember the quality of care, but the experience they had with the provider’s office.
Administrative tasks in a provider’s office consist of tedious paperwork. But adding AI and automation to the equation can help them improve the overall patient journey. They can improve the quality and efficiency of their processes, enhance the accuracy of care estimates, reduce claim rejections, and enable faster payments and reconciliation. But if you approach automation in a piecemeal way, it will lack the capacity to impact your efficiency on an organizational level.